Frequently Asked Questions and Answers

Ejazah.com offers Visa and Mastercard payment functionality. Please note that at the moment we accept credit cards issued by banks located in the Kingdom of Saudi Arabia and select GCC countries. We also accept MADA cards and are working on other payment options as well as acceptance of credit cards across the GCC region. 
Your booking can only be confirmed once your credit card transaction has been processed. Once processed, you will receive an e-ticket email from Ejazah.com with all related info. For certain low-cost carriers, a confirmation email with a reference number will be produced and sent to you.
A non-stop flight flies from one airport to another without stopping. A direct flight, on the other hand, makes (so called technical) stops along the way. During such stop at a midpoint airport, some passengers remain seated on the plane while some passengers exit and others board.
The minimum connecting time is the shortest permissible time needed to make a connecting flight at an airport. This standard is determined for each airport by the airport authorities together with the respective airlines. The connection times we offer on our website are in accordance with these standards.
In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight provided that all flights are on one ticket. If no other flights are available then, the airline might offer you accommodation and transport to a hotel.
Depending on the waiting period, meals and refreshments may also be offered by the airline. If you have two separate tickets connecting two flights, the respective airlines will not take any responsibility if you miss your connection.
Yes, you can book all those travel needs at Ejazah.com
Please contact the airline directly. Such request is only allowed to airlines.
Most airlines allow for minor corrections to misspelled names (e.g. Mohammed/Mohamad, Ali/Aly), but do not allow name changes to the travelers originally booked. If there is a spelling mistake, we shall request the airlines for a name correction. The final approval will come from the airlines. Kindly make sure you always enter the correct name as stated in your passport / travel document in order to avoid any inconvenience.
If a female traveler booked a ticket in her maiden name (i.e. her original name before marriage) but is traveling with a new travel document that has her new married name, then she should provide a copy of her marriage certificate so that the airline can make a note of it at the time of booking. We recommend cross checking the inquiry with the airlines directly as a few airlines might not allow the same and boarding may be denied.
Baggage policies vary by airline. Please check your itinerary when making the booking on Ejazah.com where the allowances will be clearly mentioned.
If you are travelling with your pet, contact the airline to make a booking for them. Your airline might require your pet to have the following (please note the below is informative only):
  • Collar with ID and license number
  • Recent certificate of good health (no older than 30 days) from your veterinarian
  • Rabies vaccination certificate (if traveling internationally)
On re-issuing a flight ticket if the amount is less than SAR 500, an amount of SAR 25 will be charged per booking. In cases of the re-issuance amounting to over SAR 500, an amount of SAR 150 will be charged per booking.
You will find the cancelation rules for your trip on your booking and will be charged accordingly. After deducting the vendor’s cancelation fee if the balance amounts to less than SAR 500 an amount of SAR 25 will be charged. In cases of the balance standing between SAR 500 - SAR 700 an amount of SAR 100 will be charged per booking. For bookings with a balance exceeding SAR 700, an amount of SAR 200 will be charged per booking as processing fees.
On voiding your flight ticket, a fee of SAR 50 is charged per ticket.
When you attempt to cancel your flight ticket within a maximum of 24 hours, a charge of SAR 50 per ticket is charged. Cancelation process is subject to airline terms and conditions and varies from company to company.
You will find the cancelation rules for your trip on your booking and will be charged accordingly. After deducting the vendor’s cancellation fee if the balance amounts to less than SAR 500 an amount of SAR 25 will be charged. In cases of the balance standing between SAR 500 - SAR 700 an amount of SAR 100 will be charged per booking. For bookings with a balance exceeding SAR 700, an amount of SAR 200 will be charged per booking as processing fees.
You will find the hotel change rules for your trip on your booking and will be charged accordingly. In cases where the customer upgrades a hotel booking at a higher price, no extra charges will be levied. After deducting the vendor’s cancellation fee if the balance amounts to less than SAR 500 an amount of SAR 25 will be charged. In cases of the balance exceeding SAR 500, an amount of SAR 150 will be charged per booking.